Customer Service
Car Parking
There are two short stay car parks (of up to 3 hours with the first 30 minutes free), which are run by the local council and are conveniently located to The Guineas Shopping Centre. How to find the car park
Directly outside The Guineas' main entrance (off the A142 and Fred Archer Way) is the multi story car park.
At the opposite end of The Guineas (next to Marks & Spencer) is the open air Market Square car park.
All the car parking within Newmarket is clearly signposted. Spaces
The Multi Storey car park has 400 spaces on 3 levels which includes 20 spaces for the disabled.
The disabled car park spaces are on the ground level.
The Market Square car park has 56 spaces including 7 spaces marked for the disabled. Tariffs
Parking charges are in place between Monday to Saturday from
8.00am - 6.00pm .
Both car parks are Pay & Display and have the same tariffs.
| Time Period |
Tariffs |
| Up to 30 minutes |
Free |
| Up to 2 hours |
30p |
| Up to 3 hours |
60p |
| Disabled |
Free |
| Motorbikes |
Free |
Opening Times
The car parks operate 24 hours a day, 7 days a week.
Male and Female toilets are situated at the main entrance to the centre at the Multi-storey car park together with disabled and family facilities.
Public Telephones
1 public telephone is located opposite Marks & Spencer.
1 public telephone is located outside the Main Entrance near the bus station.
1 public telephone is located at the edge of the centre on Wellington Street.
There are no steps to be negotiated at the main entrance by wheelchair users and parents with children in prams/pushchairs.
There is a lift in Rookery House.
For lost property enquiries please either:
- Go to the Centre Management Office located on the second floor of Rookery
House.
- Ring Centre Management on 01638 665809 or Centre Security on
07982738155.
- Ask any of the uniformed Security Officers.
Safety and Security
To ensure a safe environment The Guineas Shopping Centre is monitored by CCTV and supported by Security Officers.
They are happy to provide help and advice.
To comply with current legislation and to ensure a healthy and safe environment The Guineas Shopping Centre has a no smoking policy.
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